At Kurlology — Haus of Curls™, we are committed to providing every client with exceptional service in a welcoming, professional environment. These policies help us respect the time of our clients and stylists while maintaining consistent service standards.
Appointments and Deposits
A deposit equal to 25% of the scheduled service price may be required to secure an appointment. The deposit will be applied toward the final service balance.
Appointments are not confirmed until the required deposit has been received. Deposits are nonrefundable but may be transferred to one rescheduled appointment when at least 24 hours' notice is provided.
The remaining balance is due at the completion of the appointment. Prices may vary based on hair length, density, condition, product usage, and the time required to complete the requested service. Any significant price adjustment will be discussed before the service begins.
Cancellations and Rescheduling
Clients may cancel or reschedule without penalty by providing at least 24 hours' notice.
Appointments canceled or rescheduled with less than 24 hours' notice will result in the loss of the appointment deposit. A new deposit may be required before another appointment can be scheduled.
Repeated late cancellations may require full or partial prepayment for future appointments.
No-Shows
A client who does not arrive for a scheduled appointment and does not provide notice will be considered a no-show.
No-show appointments will result in the loss of the deposit. Before scheduling another appointment, the client may be required to pay a new deposit or prepay up to 50% of the scheduled service.
Repeated no-shows may result in the loss of online booking privileges.
Late Arrivals
Clients should arrive on time and ready to begin their scheduled service. A grace period of up to 15 minutes may be allowed.
Clients arriving more than 15 minutes late may have their service shortened, modified, or rescheduled to avoid disrupting other appointments. If rescheduling is required because of a late arrival, the deposit may be forfeited and a new deposit may be required.
Consultations and Service Expectations
Clients are responsible for providing accurate information about their hair history, including previous color treatments, chemical services, medications, allergies, scalp conditions, sensitivities, and products used at home.
Certain services may require a consultation, strand test, patch test, or additional appointment before the requested service can be performed.
Hair results vary according to texture, density, condition, previous treatments, home maintenance, and other individual factors. Reference photographs are welcomed as inspiration but do not guarantee an identical result.
Kurlology reserves the right to decline or modify a service when completing the requested service could compromise the health of the client's hair or scalp.
Service Corrections
If you have a concern regarding a completed service, contact the salon within seven days of the original appointment.
When appropriate, the salon may offer a reasonable correction or adjustment performed by the original stylist. Correction appointments must generally be completed within 14 days of the original service.
Complimentary corrections are limited to adjustments related to the service originally requested and agreed upon during the consultation. A change of mind, a request for a different style or color, failure to follow aftercare instructions, or work performed by another stylist may be treated as a new service and charged accordingly.
Contact the salon before attempting to correct the service yourself or allowing another service provider to alter the hair.
Service Refunds
Because salon services involve professional time, labor, and products that cannot be recovered after completion, payments for completed services are generally nonrefundable.
When a legitimate service concern is reported within the correction period, Kurlology will first make a reasonable effort to address the concern through an appropriate adjustment or correction.
Nothing in this policy limits rights or remedies that cannot legally be limited under applicable law.
Product Returns and Exchanges
Unopened and unused products may be returned or exchanged within 14 days of purchase when accompanied by the original receipt or proof of purchase.
For sanitation and safety reasons, opened, used, altered, or partially consumed hair and beauty products are final sale and cannot be returned or exchanged.
Sale, clearance, promotional, and specially ordered products may be designated as final sale.
If a product arrives damaged, defective, or incorrect, contact Kurlology within seven days of receiving the order. Photographs and proof of purchase may be required. After review, Kurlology may provide a replacement, exchange, store credit, or refund, as appropriate.
Shipping charges are generally nonrefundable unless the return resulted from an incorrect or defective item supplied by Kurlology.
Shipping and Delivery
Order processing and delivery estimates are provided as good-faith estimates and are not guarantees. Carrier delays, weather, holidays, and other circumstances outside Kurlology's control may affect delivery.
Customers are responsible for providing a complete and accurate shipping address. Additional charges may apply when an order must be reshipped because of an incorrect or incomplete address supplied by the customer.
Report missing, damaged, or incorrect orders promptly to [SALON EMAIL]. Kurlology may require photographs, proof of purchase, and cooperation with a carrier claim before providing a remedy.
Children and Additional Guests
To maintain a safe and relaxing environment, only clients receiving services should attend appointments unless prior arrangements have been approved.
Children must be supervised by a responsible adult at all times unless the child is receiving a scheduled service. Kurlology is not responsible for unattended children.
Right to Refuse Service
Kurlology reserves the right to refuse or discontinue service when reasonably necessary to protect the safety, comfort, or well-being of clients, employees, and service providers.
Threatening, abusive, discriminatory, harassing, inappropriate, or disruptive conduct will not be tolerated.
Personal Belongings
Clients are responsible for securing their personal belongings while visiting the salon. Kurlology is not responsible for lost, stolen, or damaged personal property except where responsibility cannot legally be excluded.
Policy Acceptance
By scheduling an appointment, paying a deposit, purchasing a product, or receiving services from Kurlology — Haus of Curls™, the client acknowledges and agrees to these policies.
These policies may be updated periodically. The version posted on the website at the time of booking or purchase will apply to that transaction.
Questions may be directed to [SALON EMAIL] or [SALON PHONE].